We’ve all been there. A couple comes in to preplan but won’t commit until they run the details by their children, who live three states away and won’t be home until next Christmas. Or this: More senior citizens than ever want to put their plans in writing – but they’re concerned about their health and are too nervous to meet in person. Or how about this one: Your lunch and learns have always drawn a sizeable crowd, but who knows how long it will be before your target audience feels comfortable joining in again? You have a way to solve these problems – and you can implement these solutions starting as soon as tomorrow.
Making arrangements virtually is easier than it sounds for you and the families you serve – and we’ll walk you through every step. Whether you’re confident in your tech abilities or have a severe case of technophobia, you are a few hours away from clinching the sales that have eluded you.
Welcome to Advance U
MKJ Marketing President Marilyn Jones Gould Welcomes You!
How to Use Your Course Player
Giving Families What They Need When You Can't Meet In Person
What Can You Do to Provide Families with What They Need?
From Concerned to Confident - Addressing Your Worries
What Do You Think?
No In-Person Meetings? No Problem
How Will You Go Hybrid?
Your Top 5 Concerns Addressed
Items Your Company Needs to Decide Upon to Maintain Consistency
How Will You Help Your Company Decide?
Preparing the Room
How Will You Prepare Your Room?
Choosing the Right Background
What Platform Will You Use?
Preparing the Family
How Can You Best Prepare the Family?
You Might Not Do Virtual Every Day; You Need a Way to Be Prepared
Mastery of the System
How Can Mastering the System Benefit Families?
How to Gain Control of Your Virtual Meeting
Perfecting Your Audio to Gain Control
Perfecting Your Lighting to Gain Control
Perfecting Your Camera Setup to Gain Control
Using an Agenda to Gain Control
How Will You Use These Tools to Gain Control?
Investing in Equipment - Our Recommendations
What Equipment Do You Need Most?
Ways to Build Your Credibility
Don’t Wait to Practice Until You’re Helping a Family with the Biggest Decision of Their Life
Biggest Mistakes On Zoom
FTC Regulations
How Will You Be Sure to Comply with FTC?
How Will You Present the GPL?
Anatomy of the Arrangement
Practice Your Introduction
Greeting and Rapport Building
How Can You Be Sure to Build Rapport?
Expressing Empathy
How Do You Say It?
Reflective Listening
Style Differences Online vs. In-Person
How Will You Overcome the Differences with Virtual?
Presenting Service Options and Directing the Conversation
How Can You Best Share the Options Your Firm Has to Offer?
Caskets & Merchandise
How Do You Handle Merchandising Virtually?
The Value of Service
How Will You Communicate Your Value?
Preparing the Visuals
Interested in Purchasing the Visuals?
Closing the Arrangement
What You Have to Know About Closing the Call
How Can You Gracefully Close the Call?
Resource Guide
Final Thoughts
Share Your Accomplishment!
