Good Call: How to Answer the 9 Most Common Funeral & Cemetery Calls

The Proven Method for Avoiding Funeral and Cemetery Phone Mistakes

Veteran funeral home professionals agree: Answering the phones has changed dramatically over the last few years. Callers are rushed, hypersensitive, and quick to hang up if their needs aren’t met immediately. Whether you’re giving directions, taking a first call, or sharing visitation details, there’s a wrong way and right way. We have the tools you need to succeed – guaranteed.

Your Firm's Reputation is On the Line Every Time a Call Comes In. Become an Expert Service Provider with Our Proven Training.

"For years, our Good Call system has been used with success. Today, you’re facing more demanding consumers with more modes of communication than ever before. We know it’s tough, that’s why we’ve expanded this course to fit your needs."

— Marilyn Jones Gould

Every phone call has the potential to HELP or HURT your firm.

Our proven tactics will have you answer every call with confidence.

Little phone errors may seem harmless – but they add up. Maybe you lose a pre-need inquiry. Maybe you lose a flower sale. Maybe you lose a family’s trust. Whether you’re a licensed or non-licensed staff member, you need to know how to handle every type of incoming call with professionalism, confidence, and class. That’s what we’re here to help with – and you can start now.