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Your Firm's Reputation is On the Line Every Time a Call Comes In. Become an Expert Service Provider with Our Proven Training.

"For years, our Good Call system has been used with success. Today, you’re facing more demanding consumers with more modes of communication than ever before. We know it’s tough, that’s why we’ve expanded this course to fit your needs."

— Marilyn Jones Gould

Every phone call has the potential to HELP or HURT your firm.

Our proven tactics will have you answer every call with confidence.

Little phone errors may seem harmless – but they add up. Maybe you lose a pre-need inquiry. Maybe you lose a flower sale. Maybe you lose a family’s trust. Whether you’re a licensed or non-licensed staff member, you need to know how to handle every type of incoming call with professionalism, confidence, and class. That’s what we’re here to help with – and you can start now.

Imagine knowing exactly what to say when these calls come in:

  • First Calls
  • Price-Shopping Calls
  • Aftercare Calls
  • Visitation and Service Questions
  • Giving Directions 
  • Floral Orders
  • Referrals
  • Transferring Calls
  • Handling Complaints


In this course you'll learn:

  • How to carefully choose your words
  • How to manage callers who are busy, distracted, or upset
  • Techniques for overcoming phone phobia
  • how to handle differences of opinion
  • Live chat best practices for better customer conversations
  • Tips to better communicate with families

MEET YOUR COURSE FACILITATOR